Terms & Conditions - Connect Energy

1. Introduction

Welcome to Connect Energy Australia (“Connect Energy”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website, products, services, and related communications.

By accessing our website, requesting a quote, purchasing products or services, or otherwise engaging with Connect Energy, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

If you do not agree with these Terms & Conditions, please discontinue use of our website and services.

2. About Connect Energy

Connect Energy provides renewable energy solutions throughout Australia, including but not limited to:

Solar panel system design and installation
Battery storage solutions
EV charger installation
Energy efficiency consulting
Residential energy solutions
Commercial energy solutions
Maintenance and support services

All products and services are subject to availability and applicable Australian laws and regulations.

3. Website Use

You agree to use our website only for lawful purposes.

You must not:

Use the website in a way that violates any applicable law or regulation.
Attempt to gain unauthorized access to our systems.
Upload viruses, malware, or harmful code.
Interfere with website functionality or security.
Copy, reproduce, or distribute website content without written permission.
Use automated tools to scrape, harvest, or extract website data.

We reserve the right to suspend or terminate access to users who breach these Terms.

4. Quotes and Proposals

Any quote, estimate, proposal, or pricing information provided by Connect Energy:

Is valid only for the period specified in the quote.
Is based on information available at the time of preparation.
May be subject to site inspection and technical assessment.
May change due to product availability, installation requirements, regulatory changes, or supplier pricing adjustments.

A quote does not constitute a binding agreement until accepted by both parties.

5. Orders and Acceptance

An order is considered accepted only when:

Written confirmation is issued by Connect Energy.
Required deposits or payments have been received.
Necessary approvals and assessments have been completed.

We reserve the right to decline or cancel any order where:

Information provided is inaccurate.
Products become unavailable.
Installation requirements cannot be safely met.
Regulatory requirements prevent project completion.

6. Pricing and Payments

All pricing provided by Connect Energy is subject to applicable taxes unless otherwise stated.

Payment terms may include:

Initial deposits
Progress payments
Final payment upon completion
Finance arrangements through approved providers

Failure to make payments within agreed terms may result in:

Delays in installation
Suspension of services
Additional administrative or recovery costs

Ownership of supplied products may remain with Connect Energy until full payment is received.

7. Installation Services

Installation timelines provided are estimates only.

Project schedules may be affected by:

Weather conditions
Product availability
Grid approval processes
Site accessibility
Regulatory requirements
Third-party delays

While we aim to complete projects within estimated timeframes, Connect Energy is not liable for delays beyond our reasonable control.

Customers must ensure safe and reasonable access to the installation site.

8. Government Rebates and Incentives

Connect Energy may assist customers with applications relating to:

Solar rebates
STCs (Small-scale Technology Certificates)
Government incentive programs
Energy efficiency schemes

Eligibility for rebates or incentives is determined solely by the relevant government authority or program administrator.

Connect Energy does not guarantee approval, availability, or ongoing eligibility for any rebate, incentive, or certificate program.

9. Product Information

We strive to ensure all product descriptions, specifications, and performance information are accurate.

However:

Product images may differ from actual products.
Manufacturers may update specifications without notice.
Product availability may change.

Performance estimates are indicative only and may vary based on:

Weather conditions
Energy usage patterns
Site orientation
Shading
Equipment performance
Network conditions

10. Warranties

Products supplied by Connect Energy may include manufacturer warranties.

Warranty periods and coverage vary depending on:

Product type
Manufacturer terms
Installation conditions

Customers should review manufacturer warranty documentation provided with the product.

Warranty claims may require:

Proof of purchase
Installation records
Inspection by approved technicians

Warranty coverage does not apply to damage resulting from:

Misuse
Unauthorized modifications
Natural disasters
Neglect
Improper maintenance

11. Customer Responsibilities

Customers agree to:

Provide accurate information.
Ensure access to the installation site.
Obtain landlord or body corporate approval where required.
Maintain safe conditions for installers.
Comply with applicable laws and regulations.

Any costs resulting from inaccurate information or site conditions may be payable by the customer.

12. Limitation of Liability

To the maximum extent permitted by law, Connect Energy shall not be liable for:

Indirect losses
Consequential damages
Loss of profits
Loss of revenue
Loss of business opportunities
Data loss

Our liability for any claim arising from products or services is limited to:

Repair or replacement of the product;
Re-supply of the service; or
Refund of the amount paid for the affected product or service,

as determined by applicable Australian Consumer Law.

Nothing in these Terms excludes rights that cannot legally be excluded under Australian Consumer Law.

13. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Customers are entitled to:

Replacement or refund for major failures.
Compensation for reasonably foreseeable loss or damage.
Repair or replacement if goods fail to meet acceptable quality standards.

These Terms do not limit any rights available under Australian Consumer Law.

14. Intellectual Property

All content on this website, including:

Text
Graphics
Logos
Images
Videos
Design elements
Documents

is owned by or licensed to Connect Energy and protected by intellectual property laws.

You may not reproduce, distribute, modify, or use website content without prior written consent.

15. Third-Party Websites

Our website may contain links to third-party websites.

Connect Energy does not:

Endorse third-party websites.
Guarantee third-party content.
Accept responsibility for third-party services or privacy practices.

Users access third-party websites at their own risk.

16. Privacy

Your use of our website and services is subject to our Privacy Policy.

By using our services, you consent to the collection and handling of personal information as described in our Privacy Policy.

17. Force Majeure

Connect Energy shall not be liable for delays or failure to perform obligations resulting from circumstances beyond our reasonable control, including:

Natural disasters
Floods
Storms
Bushfires
Power outages
Government restrictions
Supplier disruptions
Industrial disputes
Telecommunications failures

18. Termination

We reserve the right to suspend or terminate access to our website or services if:

These Terms are breached.
Fraudulent activity is suspected.
Payment obligations are not met.
Continued service becomes impractical or unlawful.

Termination does not affect accrued rights or obligations.

19. Changes to These Terms

Connect Energy may update these Terms & Conditions at any time.

Updated versions will be published on this page with the revised effective date.

Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

20. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland.

21. Contact Information

Connect Energy Australia

Address:
4/38 Limestone Street, Darra QLD 4076

Phone:
07 3376 5023

Email:
enquiries@connectenergy.com.au

Website:
www.connectenergy.com.au

Acceptance of Terms

By accessing this website, requesting a quote, purchasing products, or engaging our services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

Connect Energy Australia reserves the right to update these Terms & Conditions without prior notice.