At Connect Energy Australia (“Connect Energy”, “we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, requesting a quote, purchasing our products or services, or otherwise interacting with us, you agree to the collection and use of your information as described in this policy.
1. Who We Are
Connect Energy provides renewable energy solutions including:
- Solar panel systems
- Battery storage solutions
- EV charging systems
- Energy monitoring solutions
- Residential and commercial energy services
Our contact details are provided at the end of this policy.
2. Information We Collect
We may collect personal information that is reasonably necessary to provide our products and services.
This may include:
Personal Details
- Full name
- Email address
- Phone number
- Residential or business address
- Postal address
Service Information
- Property details
- Energy consumption information
- Electricity bill information
- Solar system requirements
- Battery storage requirements
- EV charging requirements
Website Usage Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Website activity
- Pages viewed
- Referral source
- Cookies and tracking information
Marketing Information
- Preferences for receiving communications
- Responses to surveys or promotions
- Customer enquiries and feedback
3. How We Collect Information
We collect information when you:
- Submit a contact form
- Request a quote
- Call or email us
- Purchase products or services
- Subscribe to newsletters
- Download resources
- Participate in promotions
- Visit our website
Information may also be collected from:
- Energy retailers
- Installation partners
- Financing providers
- Government rebate programs
- Publicly available sources
- Third-party marketing platforms
Where required, we will obtain your consent before collecting information from third parties.
4. Why We Collect Personal Information
We use personal information to:
- Provide products and services
- Prepare quotations
- Process orders and installations
- Manage warranties
- Deliver customer support
- Assess eligibility for rebates and incentives
- Communicate regarding projects and appointments
- Improve website performance
- Improve customer experience
- Send marketing communications
- Comply with legal obligations
5. Marketing Communications
We may send information regarding:
- Solar energy solutions
- Battery storage systems
- EV charging products
- Industry updates
- Promotions and special offers
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
We will respect your marketing preferences.
6. Disclosure of Personal Information
We may disclose personal information to trusted third parties including:
- Solar equipment suppliers
- Installation contractors
- Battery manufacturers
- EV charger providers
- Payment processors
- IT service providers
- Marketing service providers
- Government rebate administrators
- Regulatory authorities
- Professional advisers
We only disclose information where necessary for legitimate business purposes or where required by law.
We do not sell personal information to third parties.
7. Overseas Disclosure
Some service providers may store or process information outside Australia.
Where overseas disclosure occurs, we take reasonable steps to ensure your information receives a level of protection consistent with Australian privacy laws.
8. Cookies and Website Tracking
Our website may use:
- Cookies
- Analytics tools
- Website performance tools
- Advertising pixels
- Remarketing technologies
These technologies help us:
- Understand website usage
- Improve website functionality
- Measure marketing effectiveness
- Deliver relevant advertising
Most web browsers allow you to manage cookie settings through browser preferences.
9. Website Analytics
We may use third-party analytics services such as:
- Google Analytics
- Google Tag Manager
- Meta Pixel
- Other advertising and analytics platforms
These services may collect anonymous usage data to help us improve our website and marketing activities.
10. Data Security
We take reasonable steps to protect personal information from:
- Unauthorised access
- Misuse
- Loss
- Interference
- Modification
- Disclosure
Security measures may include:
- Secure hosting environments
- SSL encryption
- Access controls
- Password protection
- Secure data storage practices
However, no method of electronic transmission or storage can be guaranteed as completely secure.
11. Access and Correction
You may request access to the personal information we hold about you.
You may also request correction of information that is inaccurate, incomplete, or outdated.
Requests can be submitted using the contact details below.
We will respond within a reasonable timeframe in accordance with applicable privacy laws.
12. Retention of Information
We retain personal information only for as long as necessary to:
- Provide services
- Meet warranty obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
When information is no longer required, it will be securely destroyed or de-identified.
13. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing personal information.
14. Children’s Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be published on this page and become effective immediately upon posting.
We encourage users to review this policy periodically.
16. Complaints
If you believe we have breached your privacy rights, please contact us first so we can attempt to resolve the issue.
If you are not satisfied with our response, you may contact the:
Office of the Australian Information Commissioner
17. Contact Us
Connect Energy Australia
Address:
4/38 Limestone Street, Darra QLD 4076
Phone:
07 3376 5023
Email:
enquiries@connectenergy.com.au
Website:
www.connectenergy.com.au